Complaint Redressal

Quick Resolution Path

Step 1Contact Finnovate Support Step 2Escalate via SEBI SCORES Step 3Online Dispute Resolution (ODR)

Step 1: Contact Finnovate

Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.

  1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team on advisory@finnovate.in. Alternatively, the Investor may call on 9819022600/ 9228853607
  2. A letter may also be written with their query/complaint and posted at the below-mentioned address:

Finnovate Financial Services Pvt Ltd,
The Summit Business Park,
7th Floor, Unit No. 703,
Andheri - Kurla Rd,
Behind Guru Nanak Petrol Pump, Opp. PVR Cinema,
Andheri East, Mumbai - 400093

Clients can write to the Investment Adviser at compliance@finnovate.in if the Investor does not receive a response within 21 calendar days of writing to the Client Servicing Team. The client can expect a reply within 21 calendar days of approaching the Investment Adviser.

Below are our dedicated contact points. You may reach the concerned person based on your query type.

Details of designation Contact person name Address Mobile Email Working hours
Customer Care Rahul Meher 703, The Summit Business Bay, Andheri - Kurla Rd, Andheri East, Mumbai – 400093 9763683045 Rahul.Meher@finnovate.in
hello@finnovate.in 		9:30 am to 6:30 pm
Head of Customer Care Pravin Mayekar 703, The Summit Business Bay, Andheri - Kurla Rd, Andheri East, Mumbai – 400093 9619783006 pravin.mayekar@finnovate.in 9:30 am to 6:30 pm
Compliance Officer Priyanka Kekkar 703, The Summit Business Bay, Andheri - Kurla Rd, Andheri East, Mumbai – 400093 9920718463 priyanka.kekkar@finnovate.in
compliance@finnovate.in 		9:30 am to 6:30 pm
Principal Officer Nehal Mota 703, The Summit Business Bay, Andheri - Kurla Rd, Andheri East, Mumbai – 400093 9223380009 nehal.mota@finnovate.in 9:30 am to 6:30 pm

Step 2: SEBI SCORES

If you are not satisfied with our response, you may lodge your grievance on SEBI’s SCORES 2.0 platform at scores.sebi.gov.in or write to any SEBI office. On SCORES 2.0, complaints are reviewed in two tiers — first by the designated review body (IAASB/BASL), and then by SEBI if required. You can also use the SCORES mobile app from the Play Store: download here.

Step 3: SMART ODR

ODR Portal could be accessed if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link: https://smartodr.in

When to escalate?
  • If you haven’t received a reply from us within 21 calendar days.
  • If the resolution provided is unsatisfactory.
  • If the SCORES outcome is still unresolved, proceed to ODR.

Escalation Steps

  1. Step 1 – Contact Finnovate: Please first reach out to us using any of the contacts listed above or the existing details on this page.
  2. Step 2 – SEBI SCORES: If the resolution provided by the IA is unsatisfactory, lodge your grievance on SEBI’s SCORES 2.0. Complaints there undergo a first-level review by IAASB/BASL and, if needed, a second-level review by SEBI.
  3. Step 3 – Online Dispute Resolution (ODR): If you remain dissatisfied with the SCORES outcome, you may opt for Online Dispute Resolution (ODR) through the Smart ODR portal at smartodr.in.

Important Notes

  • SEBI registration, BASL membership, and NISM certification do not guarantee performance or returns.
  • Please keep your contact details, including email and mobile number(s), updated with us.
  • We will never ask for your login credentials or OTPs for your Trading, Demat, or Bank accounts. Never share such information with anyone, including Finnovate.

Regulatory Disclosures & Investor Charter