Complaint Redressal

Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team on services@finnovate.in. Alternatively, the Investor may call on 9819022600/ 9152022446 / 9152022443
2. A letter may also be written with their query/complaint and posted at the below-mentioned address:

Finnovate Financial Services Pvt Ltd,
The Summit Business Park,
7th Floor, Unit No. 703,
Andheri - Kurla Rd,
Behind Guru Nanak Petrol Pump, Opp. PVR Cinema,
Andheri East, Mumbai - 400069

Clients can write to the Investment Adviser at compliance@finnovate.in if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.

3. In case you are not satisfied with our response, you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, the same can be downloaded from this link: Click here

ODR Portal could be accessed if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link: https://smartodr.in